Hotel Felipe IV

Protocols in our facilities

• All facilities are disinfected daily
• You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
• Protective screens in customer service areas
• The lifts can only be used by one person at a time or at most by 2 people who share the same room
• Room keys will be disinfected before handing them over
• Towels and bed linen are washed at high temperature
• TV remote control and telephone are sterilised daily in all rooms
• Remote controls are wrapped in plastic that will be changed regularly
• Rooms will not be occupied for 24 hours after their last occupant has departed

Protocols for guests

• Wearing gloves and masks is compulsory
• They will find hand sanitiser in the common areas
• Insofar as possible, payments should be done by credit card
• POS systems will be disinfected regularly
• Only clients with advance booking will be attended
• Guest’s shoes and luggage will be disinfected at the hotel entrance
• Temperature checks at the entrance to our facilities

Protocols for our employees

• All members of staff know the new health and safety measures
• Our staff will wear gloves and masks at all times
• The staff will have their temperature taken daily
• Daily control of the state of health of all employees
• Reception staff will disinfect the counter every time they finish attending a client

Catering protocols

• The number of people will be controlled to avoid overcrowding